Frequently asked questions

Which LLM's models are supported?

By default our bots use GPT-4o Mini Standard, Pro & Enterprise tier subscribers can use advanced LLM models such as GPT-5 from a wide variety of providers including OpenAI, Google, Cohere, Claude & Mistral. See available models for a full list of supported models.

Is my data used to train ChatGPT?

As stated in the OpenAI terms of use your data is not used to train ChatGPT: https://openai.com/policies/terms-of-use The relevant part is section 3.c. "We do not use Content that you provide to or receive from our API ("API Content") to develop and improve our Services".

I will need more storage/message tokens than your plans allow, what should I do?

If your needs don’t fit into any of our standard plans, we can happily make your a custom plan. Please email [email protected] with your requirements.

Can I see the questions people are asking my bots?

Yes you can! Check out the conversations view after logging into your account.

What is a data source?

Data sources are the way you connect you bot to your data. Currently we support importing data from Notion, Web pages a selection of text file formats & youtube videos but plan to add more very soon.

What is a storage token?

Storage tokens are used when you synchronise your data from a data source such as Notion with your bot. 1000 storage tokens roughly equals about 750 words. Each time you synchronise a data source it will use more storage tokens.

What is a message token?

Message tokens are used each time you send a message to a bot and receive a response. Each message uses between 1000-4000 message tokens depending on the questions and the bots response. This means 200,000 message tokens roughly equates to 100 messages.

Can I use the Chat Thing API?

Yes, you can! We've just released our public API which is available to users on the Standard, Pro & Enterprise tiers. See the full documentation, for more information.

Where can I get help?

You can get help by visiting our documentation or by joining our discord community

How does our Chat Thing use Google user data?

Chat Thing can make use of files stored within your Google Drive. You have full control of which files or folders you grant us access to & any such information will only be used to train your bots.

Any use of information received from Google APIs adheres to Google API Services User Data Policy, including the Limited Use requirements.

What languages does Chat Thing support?

We currently support English, Spanish, French, German, Japanese, Chinese & Greek.

Where can I find my previous invoices?

You can access your previous invoices by visiting https://chatthing.ai/app/billing and clicking on the "Manage subscription" button in the top right of the screen.

If you're having trouble logging in?

Forgotten your password? You can reset it here. You may also need to confirm your email address, if you can't find this email please check your junk folder.